Returns & Refund Policy

Effective Date: June 15, 2026 · Last Updated: June 15, 2026

This Returns & Refund Policy describes how eeviedarke.com (the "Site," "we," "us," or "our") handles refunds, replacements, and cancellations. By placing an order, you agree to the terms below.

Contact

For any return, replacement, or refund request, contact us at support@eeviedarke.com, or by mail at: Eevie Darke · 2512 East Evergreen Blvd, #1301, Vancouver, WA 98661

Digital Products (ebooks & audiobooks)

Digital products are non-returnable and non-refundable. Once a file has been delivered, it remains in your possession and cannot be retrieved. Having trouble getting a file onto your device? Our digital delivery is handled by BookFunnel, and their reader support team is excellent — start with the help link in your delivery email or visit help.bookfunnel.com, and they'll walk you through loading the book on any device. If BookFunnel can't sort it out, email us at support@eeviedarke.com and we will make it right (re-deliver the file or, if we cannot, issue a refund).

Print Books

We want you to be happy with your books. If your print order arrives damaged or defective, contact us within 14 days of delivery at support@eeviedarke.com with your order number and a photo of the damage, and we will send a replacement (or a refund if a replacement isn't available) at no cost to you. Because print books are made to order through our print partner, we do not accept returns or refunds for change-of-mind or ordering the wrong edition — please check your order carefully at checkout.

Lost or "Delivered but Not Received"

If tracking shows your package was delivered but you haven't received it, please contact the carrier directly to open an inquiry. We cannot issue refunds or replacements for packages the carrier confirms as delivered, but we're happy to help you with the carrier where we can.

Order Cancellation

Orders are sent to production/fulfillment quickly after purchase. If you need to cancel, email us as soon as possible — we'll cancel and refund in full if the order hasn't yet entered production or shipped. Once an order has shipped, the Returns terms above apply.

Shipping Fees & Discount Codes

Shipping fees are non-refundable. Discount codes must be applied at checkout; we can't apply them retroactively or adjust pricing after an order is placed.

How Refunds Are Issued

Approved refunds are returned to your original payment method, typically within a few business days. Posting times vary by bank or card issuer.

Changes

We may update this policy from time to time. When we do, we'll revise the "Last Updated" date above.